Become a Monthly Donor
Some of the most commonly asked questions about how our program works are listed below. Of course, if you have a question not covered here, please feel free to call 1.800.628.6333 or email our Donor Services Department at firstname.lastname@example.org.
Q: Once I’ve made an online gift, how can I make changes to my account (i.e. change amount, change my credit card number)?
A: You can make changes to your account online (once you’ve registered with a username and password) or by phone at 1.800.628.6333. If we receive your change prior to the month’s processing deadline we can make the change effective for that month. If not, it will take effect the next month.
Q: What if I need to stop giving. Can I stop whenever I want?
A: Of course. You can cancel your monthly giving online or by calling 1.800.628.6333. Your cancellation will take place the same month, or the following month, depending upon when we receive your call or when your cancellation is done online.
Q: Will I receive verification of my donations for tax purposes?
A: All monthly donors receive an annual statement reflecting the prior year’s total contributions. This statement is usually mailed at the end of January.
Q: When will my credit card first be charged?
A: Monthly charges occur once per month. Your first online gift will be charged to your card on the date that your transaction is made. All subsequent charges will occur on that same date each month.
If you prefer to become a monthly donor by phone, and not give online, please call 1.800.628.6333. A monthly authorization form will be sent out to you.